Why three bots instead of one?
Why three bots instead of one?
One monolithic bot with moderation + tickets + leveling would hit Discord’s rate limits faster than a sharded trio, and a single token being compromised would give an attacker access to everything. Three bots = smaller blast radius per incident + clearer per-feature permission scopes. From your side it doesn’t matter — one dashboard controls all three.
Is there a free trial for Premium?
Is there a free trial for Premium?
Can I migrate from Carl-bot / Dyno / MEE6?
Can I migrate from Carl-bot / Dyno / MEE6?
Partially. We have a one-click MEE6 importer that brings over XP + leaderboard. Carl-bot and Dyno config (reaction roles, mod history) aren’t directly importable — we’ll add importers if enough users ask.
Do you support Discord App Subscriptions?
Do you support Discord App Subscriptions?
Not yet. Discord’s subscription API is EU-restricted and doesn’t let us sell to the US cleanly. We run through LemonSqueezy (Merchant of Record) which handles VAT + chargebacks globally. We’ll add Discord App Subs alongside LS when the API surface improves.
What's your data retention policy?
What's your data retention policy?
- Message content — not stored by default. Only cached transiently in Redis for AutoMod duplicate-detection (60s TTL).
- Mod cases — 7 days on Free, 30 days on Premium, indefinite if the server hasn’t been deleted from Kovra.
- Ticket transcripts — kept indefinitely while the server is active.
- XP data — kept indefinitely while the server is active.
- Audit log — 90 days minimum, never deleted while the server is active.
Where are you hosted?
Where are you hosted?
All servers in Germany (Hetzner, Frankfurt). Data stays in the EU.
Can I self-host Kovra?
Can I self-host Kovra?
Not currently. Kovra is a hosted service. If self-hosting becomes a common ask we’ll reconsider.
What happens if the bot goes down?
What happens if the bot goes down?
Gateway reconnects are automatic (discord-hybrid-sharding). Worst case: 30–60 seconds of missed events during a deploy. Critical background workers (XP flush, subscription expiry, warn decay, tempban unban) are idempotent and catch up on restart.Status + uptime at status.kovra.xyz.
Is the dashboard open source?
Is the dashboard open source?
Not yet. We may open-source parts of it (AutoMod engine, case browser component) once the product stabilizes.
I want a refund.
I want a refund.
Within 30 days of purchase, email
yalmazimran@icloud.com. LemonSqueezy processes the refund — it returns to your original payment method in 5–10 business days.Who is behind Kovra?
Who is behind Kovra?
A solo founder based in Germany. Kovra started as a personal replacement for running Carl-bot + Dyno + MEE6 in the same server and grew from there.
Didn’t find your question?
- Discord — discord.gg/kovra — fastest.
- Email —
yalmazimran@icloud.com— reply within 24h on weekdays.