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Find a member

Three ways:
  1. ⌘K / Ctrl+K — type a name or user ID, press Enter.
  2. Members page — search by display name or username.
  3. Copy a user ID from Discord, paste into Members → Search.
Member profiles show Guard cases, Desk tickets, and Rise XP + level — one page for everything Kovra knows about that user.

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Take an action

From a member profile or the Overview “quick actions” panel:
  1. Click Ban / Kick / Mute / Warn / Note.
  2. Fill the action modal — reason (required for Warn/Note), duration (for Mute/Ban), message-delete window (for Ban).
  3. Hit Submit.
The action goes through the Action Queue. You’ll see a toast “queued”, then within a second, “done · case 42 created”. The case appears in the log channel, the member’s profile, and the Cases page.

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Audit what happened last night

Cases page with filters:
  • Action — ban, kick, mute, warn, note.
  • Source — dashboard (you did it), discord (slash command), automod (rule triggered).
  • Moderator — filter by a specific staff member.
  • User — all actions taken against a specific user.
  • Search — free-text search in reasons.
Click any row → a side Sheet opens with full case detail, DM copy, action payload, and (if applicable) the AutoMod rule that fired.

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Respond to a raid

  1. Raid page → Enable lockdown. This raises verification level to Highest.
  2. Mass ban — paste the attacking user IDs (up to 500), set a reason, choose how many seconds of message history to delete (default 604800 = 7 days).
  3. AutoMod → add a temporary new_account rule with threshold 3 days + action Ban. This catches stragglers.
  4. Raid page → Disable lockdown once the attack is over. Verification level returns to its previous setting.

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Handle a report

Someone pings you about user X being toxic:
  1. Open their profile (search or ⌘K).
  2. Review their case history + XP history (fresh XP accounts are suspicious).
  3. Scroll their recent messages (if you have the Redis message cache enabled — Premium).
  4. Decide: warn, mute, or kick/ban.
Every case you create auto-DMs the user with the action + reason, so they know what happened and why.

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Repeat offenders

Analytics → Repeat offenders lists users with the most cases in the last 90 days. Useful for:
  • Identifying users to ban-on-sight rather than warning again.
  • Tuning your AutoMod — if the same 3 users trigger spam AutoMod repeatedly, tighten the rule or act manually on them.

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Export data

Analytics → Exports — download CSV:
  • Cases (30 days / 90 days / all time)
  • Tickets (open / closed)
  • XP (full leaderboard)
All exports are per-server and include full IDs so you can cross-reference in other tools.